Read the billing arrangement before checkout
Every VPS product shows a monthly price. A standard one-month product requires a separate payment for renewal. It does not start automatic recurring charges.
A subscription product is explicitly identified and has recurring billing terms at checkout. Only those subscription arrangements create scheduled renewals. Keep your confirmation and review the applicable dates.
Understand payment and activation
The order total includes taxes according to the store’s settings and the details you supply. Payment methods depend on the options available at checkout. A payment receipt does not itself confirm that your VPS is provisioned.
Access follows payment confirmation and provisioning. Your service arrangement confirms the start and end of the paid period. Contact us if you need clarification about activation or a payment that appears pending.
Use your client area
Sign in to review order history and account information. Keep your billing email current and use a strong password. An order record is a record of the purchase; server-management access is supplied separately.
Arrange a renewal or upgrade
For a manual monthly service, contact us before the current period ends so the next payment is associated with the correct VPS. For an upgrade, confirm the resource change, timing and any migration before placing another order.
Buying a different product does not automatically resize an existing machine. Renewals and upgrades need to follow the agreed service process.
Cancel or request a refund
For an active subscription, use the available cancellation controls in your account or contact us before the next renewal. For other services, send the order reference and desired cancellation details to support.
Refund and withdrawal requests are assessed under the applicable policy and mandatory rights. The online withdrawal form records a request; it does not immediately delete a server. Export important data before the service ends.
Help us identify the order
Use your billing email and include the order ID, relevant dates and a short description of the issue. Never send complete card details or account passwords.