A clear description of how your VPS service is supplied.
What your plan includes
Your product page lists vCPU allocation, RAM, NVMe storage and monthly transfer. Plans are self-managed Linux virtual servers with root access. A vCPU allocation is not a promise of dedicated physical cores or a specific CPU model. Network port speed, IP allocation, backup services and managed administration are included only where explicitly agreed.
Server locations
Locations are selected on the product page before checkout. Available options include Nuremberg, Falkenstein, Helsinki, Singapore, Hillsboro, OR and Ashburn, VA. Availability may change; an existing paid order is not silently moved to another location. We will contact you if the selected configuration cannot be supplied.
Delivery and activation
We provision services after payment confirmation and any necessary order checks. A receipt records your payment; it does not confirm that a server is already active. We supply access details through the agreed secure delivery method. Do not send passwords or private SSH keys by email. Contact us before ordering if you need a specific operating system, activation deadline or IP arrangement.
Billing period and renewals
The listed monthly price buys a one-month service period. Manual-renewal products require a separate payment to continue service. Subscription products specify recurring billing at checkout. Your service arrangement confirms the activation and expiry dates. Contact us before buying another plan for an existing server so we can arrange the correct renewal or upgrade.
Capacity and transfer
Keep workloads within your allocation. We will contact you about sustained resource issues and available options. Overage charges require an agreed rate; this policy does not authorise unspecified extra fees.
Maintenance and service levels
Maintenance and technical incidents can interrupt availability. There is no separately promised uptime percentage or automatic credit schedule unless your written service arrangement includes one. Report service issues with your order ID, server reference, symptoms and timestamps.
Backups, suspension and deletion
Maintain independent backups outside the server. Export data before your service ends. Suspension and deletion timing must be confirmed in your service arrangement; do not rely on storage after the paid period ends. Where required by law or agreement, we will give notice before termination or deletion. Urgent security incidents may require immediate restrictions.
Need help?
Contact [email protected] for delivery, capacity, access or service questions.